Entries by S Papov

The Key to Unlocking the Power of Your CRM or ILM Software

Your Dealership, like many others, likely has a CRM (Customer Relationship Management) and / or ILM (Internet Lead Management) system. These powerful tools have the potential to increase your sales, improve your efficiency and so much more. So does this mean your Dealership is making more sales just by having a CRM or ILM in place?

The Importance of Customer Reviews

Customer reviews are the modern day equivalent of good old fashioned word of mouth. We’ve all been to that party or family event where a friend or family member has gone on about how good the new restaurant in town is, or how well their new barbecue works. The truth is, it’s in our nature to pay attention to these stories. It’s somehow easier for us to try something new, knowing that someone else has removed some of the risk for us.

4 Practices of a Successful Business

All businesses want to emulate rock star companies like Facebook, Pixar, Google, and Amazon with their cool culture, free lunches, and bean bag chairs. We see the impressive profit statements and hear stories about the fun work environments and wish our organizations could be like theirs. But we need to ask – How did they become successful in the first place?

Private Right of Action Provision in Canada’s Anti-Spam Legislation

The final element of CASL, referred to as the Private Right of Action was set to come into effect July 1, 2017. However, on June 7th, 2017, the federal government issued an Order in Council delaying the private right of action until completion of a parliamentary review “in order to promote legal certainty for numerous stakeholders claiming to experience difficulties in interpreting several provisions of the Act while being exposed to litigation risk.”