livechat

You probably know how well your Sales Team handles customers in the showroom.

But how are they handling your online customers?

What makes SCI’s Mystery Shop Program Unique?

SCI’s Digital Performance Group has executed thousands of mystery shops for OEMs, Dealer Groups and Individual Dealers. The backbone of our Digital Mystery Shop Program is based on our award-winning patented IQR methodology (Initial Quality Response) which was developed by studying thousands of email responses to customers. We understand the challenges you face when handling digital customers.

Our Digital Mystery Shop Program will analyze your email responses, provide you with your results and will coach your team to succeed and increase your likelihood of a Sale with every response!

Fill in the form to learn more about how our Digital Mystery Shop Package can benefit your Dealership!

The program helped us create a solid foundation of training, that we can consistently monitor and track. The improvements made by each of our dealerships are measurable, and the success we’ve had as a result in online conversions is simply outstanding!
Michael Wyant,
Chief Operating Officer
Wyant Group

Your Digital Mystery Shop Package Includes:

  • 1 USED VEHICLE LEAD

    Sent to your Dealer website and initial response scored

  • 1 COMPETITOR MYSTERY SHOP

    Compare your Dealership with local competitors

  • A ONE-ON-ONE MEETING

    With your SCI Rep to discuss the results

  • BI-MONTHLY ONLINE MEETING

    With a Digital Expert

  • MYSTERY SHOP ACTIVITY DETAIL

  • 1 NEW VEHICLE LEAD

    Sent to your Dealer website and initial response scored

  • A PERSONALIZED SCORECARD

    Featuring a complete detail of your results, including expert recommendations

  • 14 DAY FOLLOW-UP

    Email, Voicemail & Text tracking

  • TAILORED COACHING & SUPPORT

  • COACHING GUIDE