Sent to your Dealer website and initial response scored
What makes SCI’s Mystery Shop Program Unique?
SCI’s Digital Performance Group has executed thousands of mystery shops for OEMs, Dealer Groups and Individual Dealers. The backbone of our Digital Mystery Shop Program is based on our award-winning patented IQR methodology (Initial Quality Response) which was developed by studying thousands of email responses to customers. We understand the challenges you face when handling digital customers.
Our Digital Mystery Shop Program will analyze your email responses, provide you with your results and will coach your team to succeed and increase your likelihood of a Sale with every response!
Fill in the form to learn more about how our Digital Mystery Shop Package can benefit your Dealership!
The program helped us create a solid foundation of training, that we can consistently monitor and track. The improvements made by each of our dealerships are measurable, and the success we’ve had as a result in online conversions is simply outstanding!
Chief Operating Officer